A $100 deposit for orders under $500, a $200 deposit for orders over $500 and a $300 deposit for orders over $1000 is required to secure the date. All deposits are non-refundable. Final invoices are sent out 2-4 weeks before delivery. The balance is payable 2 weeks prior to completion. Payment can be made by bank transfer.
In addition to the non-refundable deposit, work already undertaken in accordance with the order is chargeable. Please note: Orders with sugar flowers or other sugar or chocolate decorations are started up to 2 weeks before the event. All cancellations need to be confirmed in writing. Any orders cancelled within 2 weeks of the event, not due to Covid, are not refundable.
For small orders under $250, any cakes cancelled 4 days in advance may receive a refund minus an admin fee of $25.
Alterations to orders
All details of orders need to be confirmed 2 weeks before delivery. Any alterations to orders may be subject to an additional charge and need to be confirmed in writing. If there is any last minute changes (within 2 weeks prior to event) to the order i.e. down-sizing, due to Covid, each case will be looked at on an individual basis and we will try or offer a part refund where possible.
Postponements due to Covid
Anyone who is affected by lockdowns and wanting to postpone their event may transfer their current order to a new date at no extra cost. If that new date is more than 6 months away, the final price of the order might incur a slight price increase in line with business costs.
Cake stand hire is from $25.00 – $65.00 and a separate damage/loss deposit of $50 – $400.00 is required and will be refunded on return. Cake stands need to be returned within 2-5 days (depending on the stand) following the event. In case of any damage or loss of the cake stand the deposit will not be refunded.
Please note that after safely delivering and setting up the cake at the venue, the order is in the full responsibility of the customer and Zoe Clark Cakes shall not be liable for any damages.